"Lizzie was super helpful in navigating an impossibly difficult market in my search for home and auto insurance. She was available, provided a fast turn-around on quotes, and above all explained the various ins and outs of my particular situation. Although I did not purchase any insurance products with your agency yet (I’m somewhat locked in to my current policy), I will definitely be back next year to work with Lizzie!" ~Dennis S.

"Hi Pam! I wanted to give a quick shout out to Lizzie. She’s always super responsive and helpful, especially when we change things up quite often. We’ve been using you guys for years and will continue to thanks to how amazing Lizzie is. I just want to pass on a little praise to Lizzie and Loudoun Insurance Group!" ~Amanda B.

"Dear Pamela Pine, We are writing to extend our deepest gratitude for the extraordinary efforts you and Shannon Whitcomb made in devising a solution for us this past week. We understand that dealing with MMG on our behalf was not an easy task, but your perseverance and tenacity have yielded results that have far exceeded our expectations. Thanks to your relentless determination, we can now move forward without the burden and extra expense that we would have faced over the next three years. Your dedication, professionalism, and innovative approach have provided us with a sense of security and trust in the area of insurance that can often be perplexing to us. For all of that, we are truly grateful." ~Cathy & Bill

"Pam, greatly appreciate all of your help on this matter - and all others, over the years. You're the best in the business!" ~Kristen H.

"I just wanted to thank you and Loudoun Insurance Group for the exceptional support we receive whenever we need someone to step up. Candice Johnson has been extremely awesome to work with and she always steps up and gets me what I need within the totally unreasonable deadlines that I always seem to task her with. She is an asset to your company, and I really appreciate the support she gives Summit. Today she stopped what she was doing to get me a report that I needed within an hour to support a last-minute request on a proposal we were submitting. It was most appreciated!!! Please be sure to let her know what an awesome job she did for me today. Thank you!" ~Matt

"I just wanted to reach out to let you know that Lizzie did an absolutely AMAZING job for me with my recent insurance review. We have all of our insurance needs taken care of by Loudoun Insurance Group and we cannot be happier. The fact that Lizzie reviewed our insurance needs, compared prices, discussed possible changes with her recommendations, helped us save over $500, and did all this without any prompting from my end is fabulous. She was very communicative and was quick to respond to all of my questions. Overall, Lizzie was fantastic! Thanks to her and to Loudoun Insurance Group for doing such a wonderful job helping us with our insurance needs!" ~Thomas S.

"We have been a customer here for a long time. Excellent customer service has never been a problem. Shannon takes her time to answer your questions and is very professional." ~Tyler K.

"My experience with Loudoun Insurance Group was nothing short of amazing. I called frantically when I realized a previous insurance plan had lapsed for a small business and needed a COI within days. I immediately got paired with Casie as an agent, and she was absolutely amazing. She was extremely knowledgeable and was so patient with answering my million questions! The COI was completed on time, and everyone I interacted with was so friendly and helpful. Casie and her team truly are amazing to work with, and I fully recommend working with them for all your needs!" ~Alexis W.

"We are incredibly grateful for the excellent service Jared and Susie have provided us for many years. They truly understand our needs and are always willing to help. We really appreciate that Jared presents us an in-depth review of our options annually, as well as creative ideas that will assist us in our everyday operations. We're so thankful for Susie's help throughout the year, and she and Jared make such a great team that is always responsive to our needs." ~Stacey S.

"Our experience with your agency was with Shannon Whitcomb, and I must say it has been a pleasure to work with her. We were customers of Amica in the past. The personal attention, follow up, following through on details, and competitive offering made our decision to switch easy. Again Thank you." ~Paul and Robbie L.

"My Spirit told me to let you both know how much your work is appreciated. I was blindsided by VDOT opening up the snow removal contract this morning, and within 30 minutes, Kina, you had me what I needed to submit. And Katie, you are always 100% on point. So, thank you both. I appreciate you both beyond words. Have a wonderful week. Many Many Thanks & Blessings to You Both!" ~Amy

"My wife and I are very pleased to now be working with you for our homeowners, auto and umbrella coverage. Our rates have now fallen dramatically compared to the rates we had been paying with one of the nationally prominent carriers, and we are pleased to know that you will now regularly look out for us to ensure we have the best coverage at the lowest possible rates. We'd also like to offer big kudos to Shannon Whitcomb for her friendly, knowledgeable and patient service as we worked together to get things set up. We are very grateful for Shannon's help and would appreciate if you'd pass on our thanks to her as well." ~Eli J.

"My experience with your agency has been, in a word, terrific. I shopped agencies after moving here from Georgia and selected LIG because of your prompt response to my after hours voicemail. I have had terrific service from Michele Wildes, and feel very fortunate to have stumbled onto your agency. It has been very clear that Michele has a sincere interest in my well being and in satisfying my insurance needs. Thank you for your interest in my experience." ~George P.

"Lizzie has helped me previously with my homeowners policy, and she always did a great job following up annually to evaluate better options. I reached out to her last week in need of a new renters insurance policy. I sold my house following a separation and needed to but a liability policy in place to comply with the terms of my new lease. Not only did Lizzie walk me through every conceivable aspect of my options for coverage, she also addressed all my questions regarding my dogs, evaluated multiple options for my needs, rapidly processed payment and had my policy in place the same day. I really appreciated all the consideration she displayed in her customer service. She listened to all my concerns and questions, and provided thoughtful and useful information in response. Better still, she jumped on the closeout of my current homeowners policy unsolicited, and provided all the guidance I needed to close that loop as well. Now that she's also walked me through the fact that you guys can handle my life insurance needs, I will be using you guys for that as well. I will definitely be recommending everyone I know to utilize Loudoun Insurance Group moving forward. That's one heck of an employee you have there in Ms. Vinson. Absolutely the best experience I've ever had engaging anyone on an insurance related issue. Don't let her get away! Appreciate you guys and your continued assistance and support." ~R. Sullivan

"Good Morning Pam! I just wanted to write a quick kudos to Lizzie. My interactions with her while looking for new insurance was 10/10. She helped myself, as well as my wife, better understand just how awkward of a situation we had ourselves in with [our current company]. Discussing these details with her really educated us on what to look out for with insurance moving forward and also better protect ourselves in the future when it comes to insurance coverages." ~Tyler W.

"Thanks, Stephanie! You and your company are such a pleasure to work with." ~Georjan O.

"Hi Pam, nice to hear from you! Shannon has been so incredibly helpful. I have sold a home, bought a home, sold cars, bought a new car, had rental property and she has been so patient and helpful having all of those done. She is always good-humored and I know she is very busy. She is responsive and remembers everything about all the policies she has helped me with over the last 5 years (at least). We are about to purchase a second home, so I will be asking her to help with that as well. I am very grateful for everything she has done, and will continue to do for me." ~Ruth-Anne D.

"My agent is always available to answer questions during business hours, and she is great at following up via email after every phone call. It makes me feel like I'm her only client!" ~Caylyn H.

"OMG. Shannon is amazing. Seriously, working with her was the easiest and most efficient part of the whole buying process. I will definitely recommend you guys because she was awesome." ~Kristen M.

"Susie - Thank you so much for always being so helpful. You are a Star! I don't know if your company requests feedback, but I would be glad to provide feedback on my experience if you should need me to do so. Don't know what I would've done without you and your guidance." ~Blanca DLR

"Pamela, I can’t say enough about how easy you and Shannon make my life. You will have all of my business forever based on my experiences so far and I take every opportunity to spread the word about how great your company is. Shannon is extremely responsive and seems to always have great answers and solutions for me, please give her my compliments. If you ever have any home improvement/remodeling projects please let me know! I would love to return the favor of great customer service. Feel free to reach out to me if I can do anything to help. Thank you!"  ~Grant H.

"As a small start-up, providing a service like no other in business today, our company was in the position of having to determine what type of coverage would be required. We were fortunate to be working with Casie Griffith of Loudoun Insurance Group whose knowledge of the industry and attention to detail was fundamental in guiding us through the complex maze of insurance coverage. Casie is thorough and easy to work with; always willing to take the time to listen and discuss our concerns and respond to questions. We appreciate the time she took to ensure that our business had the appropriate coverage. I have also worked with others from Loudoun Insurance and have received the same level of service – excellent customer service must be one of the requirements for working with the Loudoun Insurance Group."  ~Blanca D.

"Pam and I spoke this morning to review her recommendations and the policies. I'm so excited about my new insurance! Better rates and better coverage, not to mention her consultation was invaluable. I'm so grateful to you for referring me to her. Thank you so very much!!"  ~J. Brown

"Hi Lizzie, I just wanted to thank you so much for all your help with the new insurance policy! Thanks for answering all my questions and being so responsive, I've never had insurance be such an easy process! Thanks again." ~Lori K.

"Pamela, Thank you for your kind words of encouragement! It meant a great deal to me. From my first association with Loudoun Insurance in 2013, I knew this was a truly sincere and caring Insurance Brokerage company. Over the years working with your incredible team, and participating in the Chili Contests, I can see and testify that your company culture places value on your client's first and foremost. Even as Loudoun Insurance has grown and purchased other brokerages, I can see that you have not lost your small town, personal connection with your clients. Jared, Casie, Susie, et al are sincerely the nicest collection of top notch professionals ever assembled. This business model speaks volumes for the leadership you provide and the humanity you demonstrate to your clients, especially your email to me! Thank you again."  ~Joe W.

"Thank you for the [Happy Birthday] card. I appreciate the great service I always get from your company. Thanks Pam! A special shout out to Stephanie as she is always ready to help me with my Insurance needs. Thanks again, happy Thanksgiving and be safe."  ~Rusty H.

"Thanks Pam, I appreciate the email and I am also thankful for you and your service and friendship for all these years. I still remember the day I met you and had my baby girl in the stroller; now she is finishing her master's degree, is crazy! Life goes by too fast, but you have made it easier. Thank you for always being there!" ~All the Best always, D.G., Ashburn, VA

"Dear John and Pam, I have been a Loudoun Insurance Group customer for many years now. I have always received very good service from your team members. This year, I'd like to recognize Lizzie who has been above and beyond to help me find the right coverage for my home and car. It is people like Lizzie who kee me a faithful customer. I hope you'll convey my message to her."  ~Jean-Pierre P., Ashburn, VA

"Thank you, Stephanie ... you are the BEST!!" ~Khurram R., Paenonian Springs, VA

"I wanted to let you know how pleased we are with the job Lizzie did for us. We changed out some cars and it really affected our payment in a dramatic way. Rather than just moving on, she took her time and was able to find us a new plan that covers all of our insurance needs, plus saving us a substantial amount as well. It is always nice to have someone take the extra steps when not even asked to."  ~Roy, P., Haymarket, VA

"I had a wonderful experience working with Lizzie Vinson as I sought auto insurance. She was incredibly responsive, helpful, and diligent in answering my questions and ultimately helped me to acquire my auto insurance in a matter of one day. She was pleasant, patient, and worked quickly to fulfill my ask. Thanks to Lizzie, I am confident that if I ever have questions or am seeking a change in insurance that I have someone trustworthy whom I can rely on to guide me in making a decision. For its customer service, efficiency, and professionalism, I would highly recommend Loudoun Insurance Group." ~Maegan W., Falls Church, VA

"Thanks, Jack. Your company [Loudoun Insurance Group] consistently provides great service." ~Bob L., Dumfries, VA

"Indeed you did a great job. You [Casie] and Katie are the best in the insurance industry. Perfect pros." ~A. Khan, Ashburn

"I was so scared the night that we had flooding due to fire sprinklers. You were the help that came to my mind. Your calm voice was what we needed, for which I am so grateful, and so sorry for calling you late at night. The apartment is back to before the incident, and we didn't have to pay for anything. We wish you the very best for the holidays." ~MK, Leesburg

"This right here is why people need an agent. Cheap lizard insurance is awesome until you have a problem. Then, where is the lizard when you need help? The whole point of insurance is for when you need help. Thank you so much." ~Geoff C., Leesburg VA

"Casie ~ Thank you very much for the options you presented. It is clear that you put work into getting us the best possible rates for our current business. We are extremely pleased."  ~Rick G., Vienna VA

"Good morning, Pam. Thank you so very much for your kind attention. All I can say is, may God give you friends like you have been to us. Best, Mandana"  ~Mandana K., Leesburg

"Shannon - Thank you for all your help and the wonderful job you've done with this transaction. You were fantastic and amazing about my home coverage, and now you've been the same level of awesome with my auto insurance. If your business offers surveys then please send me one. I would like to acknowledge your effort in the most complimentary manner possible. Take care and thanks again." ~Emmanuel D., Falls Church

"Thank you so much Jared and team!  I look forward to working with you for another year.  What an amazing difference you guys have been for our business!  We can't thank you enough for your attention and efficiency!"  ~Patricia M., Leesburg

"About three years ago I elected to move my auto, home, umbrella and business insurance portfolio to Loudoun Insurance Group.  This decision saved my family money and allowed for additional coverage.  Consequently, I have recommended Loudoun Insurance Group to my extended family, friends and businesses based on the professional servicing and handling of my accounts.  The entire staff at Loudoun Insurance Group has consistently exceeded my expectations in handling of my personal insurance needs."

"Pam, you're quick!  Love doing business with you." ~Charlie L., Leesburg

"I've always felt when it comes to insurance, your coverage is only as good as your agent.  Thanks, LIG, for your exceptional advice." ~Carroll L., Hamilton

"Pam, Dave and I have appreciated how well you have ALWAYS taken care of us, your kindness, and the extra mile you have given to your customers.  You can consider us YOUR permanent customers.  Thank you!!" ~Judy & Dave W., Round Hill

"Pam, I've been so pleased with your company since switching from USAA.  I thought I'd never find an insurance company as customer service oriented as them, but in my opinion you have have far surpassed USAA with the personal care and interaction you've given.  Keep up the great work!"  ~Scott A., Ashburn

"Pamela, you are my personal hero.  Thanks for all your help!" ~Matt S., Delaplane

"I have worked with Loudoun Insurance Group and Pamela Pine over the last four years as a colleague, chamber leadshare member, customer, and of course we have our insurance with LIG.  I have the upmost respect for Pam as a professional.  She truly cares about her clients and goes over and beyond to make them and keep them happy.  She is always saving someone in our leadshare group money on their insurance!  Her professionalism, dedication to customer service and friendly demeanor make her stand out from the rest.  This is the philosophy of Loudoun Insurance Group.  They make you feel like you are their only customer and take care of every detail and ensure your satisfaction with pricing, insurance options and claims.  We were extremely lucky to find Loudoun Insurance Group and specifically Bud Kieninger as well after we suffered a major house fire.  Our insurance company at the time dropped us and we had to quickly find an alternative.  Bud was there to offer suggestions and get us covered right away.  It was one less thing to worry about. 
I would highly recommend Loudoun Insurance Group to anyone who is looking for a local, professional group of folks who really care about their clients and always have their best interest in mind."  ~Sheryl M., Hamilton

"Pam, you're worth your weight in gold!  Thank you so much for running this down for me!  Already you have proven your outstanding value & it just keeps validating why we should have switched to you years ago!" ~Melissa M., Hardyville

"After being pleased with your service at Loudoun Insurance, I referred a local chiropractor and friend to you for his auto & home insurance.  He was amazed at how much he saved through working with Loudoun Insurance over his previous provider.  Thanks for your help, and making me and the Loudoun Chamber look good in the process"  ~Grafton dB., Leesburg

"Hi Pamela!  I appreciate all YOUR help.  You have been extremely helpful and I am going to refer you to everyone I know. You are the only one I know who took time to discuss our options and you have been very honest with us.  You are wonderful and I appreciate your help and time throughout this whole process. Thank you!" ~Luma C., Gainesville

"I am a loyal customer of Loudoun Insurance Group.  I use them for all of my personal & business insurance needs.  The friendly staff provides a level of expertise and service that goes above and beyond!  I refer them to all of my friends, family and business associates."  ~Kerry S., Leesburg

"I have been with Pamela Pine for 7 years and I couldn't have found a better agent to represent me with my insurance needs.  She is very knowledgeable in her field which makes me always feel safe and comfortable."  ~Doug H., Round Hill

"When it comes to an insurance company, I think that it first starts with the people.  My experience with Loudoun Insurance and its people has been fantastic to say the least.  They have some of the best in the business when it comes to knowledge and customer support.  Pam Pine has been there for me and my company and has led us in the right direction more times than we would like to admit." ~Joseph H.

"Pam Pine has been our agent for 20 years.  She has always been energetic, knowledgeable, effective and very value conscious!"  ~Mort & Barbara L., Leesburg

"Loudoun Insurance is reliable, responsive and a pleasure to interact with." ~Asha B., Haymarket

"Just a word on Loudoun Insurance Group, apart from the savings, it is very comforting as a company to know that when you have a question or issue, the staff and owners are quick and eager to assist with any problem.  We highly recommend Loudoun Insurance Group." ~Tollie W., Manassas

"I have a large veterinary business and 3 other properties - total 6 policies that I've given to Pam at Loudoun Insurance.  This move has saved me thousands with much better service.  Pam is the best!" ~Charles B., Bethesda, MD

"When we decided to buy a new home in the area, Loudoun Insurance Group professionally accompanied our search and provided us with exactly the coverage we were looking for.  Their offer was good and when we had to cancel our first contract due to a change in our buying plans, they handled this in a timely and unbureaucratic way." ~Christian, Loudoun County

"I'm profoundly impressed with Loudoun Insurance Group.  Service has been exemplary and they've saved me money, too!  What more can I ask for?" ~John P., Purcellville

"I believe I can speak for many when I say that sadly, customer service in this day and age is caught in a downward spiral.  Well, that certainly has not been the case in my experience with the Loudoun Insurance Group.  The service I have received from their experienced staff has been exemplary.  I could not be happier.  I have found a great group of professionals who really care about the needs of their customers, and who always go the extra mile on my behalf.  They are trustworthy, honest, and save me money!  I’m a customer for life." ~Juli M., Loudoun County

"Loudoun Insurance Group is first class; they are responsive, knowledgeable, and friendly and always find the most competitive rates for my clients." ~Caryn G., Leesburg

"Loudoun Insurance Group provides the best rates and awesome customer service.  I highly recommend them to all my friends." ~Tracey S., client, Loudoun County

"Loudoun Insurance Group is a tremendous resource partner for me.  I have complete confidence in the services they have provided me, and my clients." ~Leah D., Front Royal

"Loudoun Insurance Group takes business and relationships to another level.  They all go above and beyond their call of duties.  They truly care about their clients instead of just treating them as a number.  They can come to you at your convenience to get paperwork done.  They have even been available after hours for emergencies.  They are honest; if they can't provide you with the best rate, they will help you find someone who can!  I recommend them to all of my friends, patients and business associates." ~Chad P., Round Hill

"Loudoun Insurance Group has been wonderful to work with.  The whole team is ready to help and very responsive.  On top of all the great customer service they saved us money too." ~Bill & Renee B., Purcellville

"I can't say enough great things about the staff at Loudoun Insurance Group. When we initially joined the insurance agency, my husband and I were amazed that we received occasional phone calls and/or e-mails from Pam proactively advising us that they would be able to get better rates due to changes in our status and other factors.  Although we've worked with Pam for several years now, this "above and beyond" service has continued.  Additionally, we have experienced the processes of moving to a new home, buying and selling vehicles, even filing claims, and have never had an issue with the service provided.  I recommend Loudoun Insurance Group to my friends." ~Sonia C., Loudoun County

"I have had a relationship with Ms. Pamela Pine for over 20 years. She started handling my insurance needs upon college graduation when I bought my first used car. Over the years my life changed significantly. I have accumulated rental properties, cars, a motorcycle, and a hubby along the way. But I have always appreciated the level of service that Pam provides so when she started LIG, my husband and I followed her to the new venture. We have the utmost confidence that Pam and her team are always looking out for our insurance needs. And I do call her occasionally to discuss different strategies and get competitive quotes. LIG consistently delivers that is why they continually earn our business each year."
~Heidi G., Arlington

"I grew up in a generally small blue-collar town, where there was the local bakery that baked the best bread; the butcher down the street who made sausage to your liking; and a fish monger whose sawdust-strewn floor building straddled the local river that ran through the town.  When my Dad got paid, he divided his money into small manilla envelopes to pay the different businesses for whatever services they provided for us.  The mortgage was $33.36 a month; my mother was so anxious to have it paid off.  We also had a local insurance agent, whose office on the corner, I would run into once a month with the little envelope.  In this present time, and area, that we live in, you can get pretty good bread at the local grocery store; very rarely see the butcher behind the swinging stainless steel doors behind the meat counter, unless you are having company and you need a specific cut; and very few people know that the person who fillets the fish is a monger.  The days of a $33.36 payment on much of anything is an anomaly, and there aren't many local insurance agents.  I always refer to Loudoun Insurance Group by the names of Pam and her team because that is who the "Group" is.  They have access to a large group of carriers from which they personally customized the insurance that would be needed for my newly formed business, with forethought to all my needs from liability to medical.  Since then, they have also provided personal insurance, that again they looked for the best value, without compromising quality of coverage.  More so, they have always encouraged that I call them with any question that I may have.  In this day and age of computer-generated customer service, that may be a minimum of three states away, it is really comforting to know that I can call them and speak to someone personally.  I am pleased that they were recommended to me; and I refer them to many."  ~Althea W., Orange, VA

"Thank you, Pam, for taking the time to review our new NC policies and help us get the best! I'm thinking it's been close to 17 years! I am sad to have to leave you...you have been the best agent. When I needed anything, I could always count on you to follow through and take care of it. I hope I find the same trusting relationship in my next agent. I can't thank you enough for always finding us the best policy and savings us money. Thank you for all you have done and do for us and your years of being the best agent!!" ~Angela & Jason D.

"...I brag about this company more than [you] would imagine - you all do amazing work! Thanks so much for your help!" ~Stephanie G., Centreville, VA

"You're the best. I am not accustomed to this kind of service. I like it. Scratch that. I love it!" ~Tammy, Charles Town, WV

"Loudoun Insurance Group customer service is top notch. I was so impressed with their service that I use them for two nonprofits. Casie took the time to analyze our needs and make the best recommendations at a lower cost. She is also very patient and answered all my questions in a timely manner. I highly recommend LIG."

"We have been using Loudoun Insurance Group as our primary agent for almost ten years and cannot say enough about the level of service we receive. From quick turnarounds on Certificates of Insurance to an annual review with recommendations of adequate coverage for a small nonprofit, LIG is always looking out on our behalf." ~Steve S., Loudoun Youth, Inc.

"Loudoun Cares has relied on Loudoun Insurance Group for over 5 years. They have provided amazing service and guidance with regards to our insurance needs as a nonprofit. Their staff is friendly, helpful, and patient, as well as very knowledgeable. As a nonprofit, we have to watch every penny and Loudoun Insurance Group has helped us to get the most out of our resources while ensuring we have the coverage we need to continue our work in the community." ~Valerie, Loudoun Cares

"Pam, you are the best!! I never see you actually & I believe we only met maybe twice, but you are so good at what you do. I never doubted you getting whatever it was done for us. I have so much trust for you and a friendship of a lifetime!!! Thank you for always being the best and being there for us!!" ~Angela, VA

"I work in customer service, and I know how tough it can be to give your all to your customers when they seem unappreciative or unresponsive. That's why I always try to make sure when I have a good experience with a customer service representative, I make sure they know. Your employee, Diana Rodriguez, was so helpful and prompt with handling my renters' insurance issues. I was in a hurry to get everything sewn up this week with my property management company, so I was a bit panicky. She put me right at ease and resolved all of my problems swiftly. If she has an evaluation coming up, please know that she's doing an excellent job representing your company." ~Christine E., Manassas, VA

"How did we get so lucky???! You have been SUCH a blessing. Thank you for putting up with us, Pam!" ~LC, Gainesville, VA

"Thank you! I love Jack and he is always so kind and patient explaining things to me!" ~EB, Middleburg, VA


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Loudoun Insurance Group
5 Wirt Street SW #300
Leesburg, VA, 20175
info@loudouninsurancegroup.com https://www.loudouninsurancegroup.com